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YOUR PRACTICE MADE PERFECT: THE VIRTUAL PHARMACY EXPERIENCE FROM RAVKOO RX

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With "Connect Kiosk", Patients can

  • Learn About Your Copay
  • Submit and Pay for Prescriptions
  • Request Free, Same-Day Prescription Delivery

How does it work

After consultation, if prescription(s) are warranted, the patient may request fulfillment through the ravkoo Rx kiosk.

Patient provides physician with ravkoo Rx e-Scribe ID to initiate processing.

At the kiosk, patient will

  • Enter name, DOB, and phone number
  • Verify prescription benefits and cost
  • Conduct brief tele-consult with pharmacist
  • Pay for the medication
  • Schedule delivery

Most prescriptions delivered direct-to-home at no additional cost same-day*

Frequently asked questions
about the Connect Kiosk

How much does it cost for doctors to use the kiosk?

The kiosk is free for doctors to use. ravkoo Rx will pay for all costs of the kiosk, including shipping and handling.

Is the kiosk HIPAA compliant?

  • Yes, the kiosk is 100% HIPAA compliant when used with a headset.

How long does it take to implement a kiosk?

Implementation of kiosk includes the following:

  • Shipping- 1-2 weeks (and that will give us enough time to get pharmacy set up)
  • Setting up kiosk (including downloading app)- 30 minutes
  • Training med staff- a day or 2

Do we have to sign any contract with ravkoo Health for getting onboard?

Yes, when pharmacy get onboards with ravkoo Health for Connect kiosk project, they need to fill out onboarding form and sign the agreement.

Do we receive prescriptions electronically or by Fax?

Pharmacy should receive prescriptions electronically.

Do pharmacy get notification when customer is on Kiosk?

When patient is trying to connect with pharmacy via kiosk, the pharmacy would receive notification on ravkoo Health portal and it will ring like telephone ring.

Do we have to use PBT to collect the copay?

We recommend that pharmacy uses pay-by-text to collect patients' credit card as this method is very safe and secure.

Does pharmacist need to connect patient via kiosk?

If patient needs pharmacist consultation, then pharmacist must connect with patient on kiosk.

Do we have to provide same day delivery?

Yes, unless the patient is ok with getting prescription next day.

Does ravkoo Health provide assistance if PA is required on RX?

Yes. ravkoo Health will assist in prior Authorization

Can we terminate the contract in middle of the contract term?

Pharmacy can cancel the contract at any time with a 30-day notice.

What are the initial expenses to start kiosk service?

Pharmacy needs to have a computer, webcam and speaker or utilizing tablet for connecting with patient via video call. That is the only expense on pharmacy side.

SEE IT, BELIEVE IT

The ravkoo Rx “Connect Kiosk” is just what the patient ordered!

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The ravkoo Health mobile app is a secure, HIPAA-compliant platform, offering you all essential healthcare services at one place and providing you access to your personal health records. Soon to be available on App Store and Play Store.

ravkoo Notifies Patients of Data Security Incident

Auburndale, Florida: January 3, 2022 – ravkoo recently discovered that a data security incident on ravkoo’s AWS hosted portal may have resulted in the unintentional exposure of personal information. ravkoo sent notification of this incident to potentially impacted individuals and has provided resources to assist them.  Please be assured that ravkoo takes the protection and proper use of personal information very seriously, and we sincerely apologize for any inconvenience this may cause.

What Happened:  ravkoo utilizes AWS cloud services for online hosting of its prescription portal. On September 27, 2021, ravkoo detected that this portal was the target of a cybersecurity attack. An unauthorized third party attempted to infiltrate the portal. ravkoo immediately engaged outside cybersecurity experts to conduct an investigation and to assist in its mitigation, restoration, and remediation efforts.  ravkoo’s responsive forensic investigation subsequently revealed that certain prescription and health information could have been compromised. Notably, we have found no evidence that any individual’s Social Security Number was accessed or compromised as ravkoo does not maintain this information within the impacted portal.  Further, ravkoo does not have any evidence to indicate that any information involved in the incident has been or will be misused as a result of this incident. 

What We Are Doing:  ravkoo worked with forensic experts to assess and increase the security of its AWS hosted portal.  Further, ravkoo reported the incident to the Federal Bureau of Investigation and is committed to assisting the FBI’s investigation into this matter.

As a safeguard, we have arranged for the potentially impacted individuals to enroll in a complimentary, online credit monitoring service provided by Kroll.  With this protection, Kroll will help resolve issues if your identity is compromised.

What You Can Do:  The notification letters that were sent to potentially affected individuals include resources and steps that they can take to help protect their personal and protected health information.  Security recommendations include the following:

  • Credit Report – Obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on your account.
  • Security Freezes – You have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent.
  • Fraud Alerts – Fraud alerts tell creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts.
  • Monitoring – Remain vigilant and monitor your accounts for suspicious or unusual activity.

Again, at this time, there is no evidence that any sensitive information has been misused.  However, we encourage the potentially impacted individuals to take full advantage of this service offering.  Kroll representatives have been fully versed on the incident and can answer questions or concerns regarding protection of personal information.

For More Information:  Please know that the protection of your personal information is a top priority, and we sincerely regret any concern or inconvenience that this matter may cause you. If you have any questions, please do not hesitate to call Kroll at 1-855-545-2509, Monday – Friday, 9:00am to 6:30pm Eastern Standard Time.

Sincerely,

Alpesh Patel

Alpesh Patel

CEO

Additional Information

Credit Reports: You may obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on your account. You may obtain a free copy of your credit report from each of the three nationwide credit reporting agencies. To order your free credit report, please visit www.annualcreditreport.com, or call toll-free at 1-877-322-8228. You can also order your annual free credit report by mailing a completed Annual Credit Report Request Form (available at https://www.consumer.ftc.gov/articles/0155-free-credit-reports ) to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281.

Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following the instructions found at the websites listed below. The following information must be included when requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor under the age of 16, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses for the past five years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. As of September 21, 2018, it is free to place, lift, or remove a security freeze. You may also place a security freeze for children under the age of 16. You may obtain a free security freeze by contacting any one or more of the following national consumer reporting agencies:

Equifax Security FreezeExperian Security FreezeTransUnion Security Freeze
P.O. Box 105788P.O. Box 9554P.O. Box 160
Atlanta, GA 30348Allen, TX 75013Woodlyn, PA 19094
1-800-349-99601-888-397-37421-800-909-8872
https://www.equifax.com/personal/credit-report-services/credit-freeze/www.experian.com/freeze/center
.html
www.transunion.com/credit-
freeze

Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with:

A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you, but also may delay you when you seek to obtain credit. As of September 21, 2018, initial fraud alerts last for one year. Victims of identity theft can also get an extended fraud alert for seven years. The phone numbers for all three credit bureaus are at the bottom of this page.

Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual activity.

File Police Report: You have the right to file or obtain a police report if you experience identity fraud. Please note that in order to file a crime report or incident report with law enforcement for identity theft, you will likely need to provide proof that you have been a victim. A police report is often required to dispute fraudulent items. You can generally report suspected incidents of identity theft to local law enforcement or to the Attorney General.

FTC and Attorneys General: You can further educate yourself regarding identity theft, fraud alerts, security freezes, and the steps you can take to protect yourself, by contacting the consumer reporting agencies, the Federal Trade Commission, or your state Attorney General.

The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580, www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement. This notice has not been delayed by law enforcement.

For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202, 1-888-743- 0023, and www.oag.state.md.us.

For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violators. You may have additional rights under the Fair Credit Reporting Act not summarized here.

Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act at www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-877- 566-7226 or 1-919-716-6400, and www.ncdoj.gov.

For New York residents, the Attorney General may be contacted at Office of the Attorney General, The Capitol, Albany, NY 12224- 0341, 1-800-771-7755, and https://ag.ny.gov/.

For Rhode Island residents, the Rhode Island Attorney General can be reached at 150 South Main Street, Providence, Rhode Island 02903, www.riag.ri.gov, and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed in regard to this incident.